AWS Engineer – Managed Services Support

Work Performed Summary: Our customer “un-named” Service Provider has enlisted our services to provide AWS support for their customers. Operation duties include monitoring and managing internal infrastructures and their platforms under direct supervision of the Customer’s Engineering Manager. Drive the Change Management Process by direction of the CEM. This work is performed remotely. Contract Status: […]

Amazon Contact Center (Connect)

Easy-to-use cloud customer service contact center What is Amazon Connect? Easy-to-use cloud contact center that helps you provide superior customer service at a lower cost. Amazon Connect is available for free, for 12 months, as part of the AWS Free Tier program. Users can get access to 90 minutes per month with the Free Tier.  […]