Needs

ABS Technology was in need of one senior collaboration consultant for managing technical escalations with the engineering staff. The consultant provided needed to be available during normal business hours, and needed to provide all support remotely.

Solution

GlobalXperts used its deep connections within the IT support industry to quickly identify and place a knowledgeable engineer that met all of the needs of ABS Technology. The engineer was able to start within a week of the original request, and provide high level support for ABS Technology. 

Benefits

The consultant provided by GlobalXperts implemented a great deal of benefits to ABS Technology. ABS was able to respond much more quickly and effectively to technical issues within its IT system. The result was more efficient operations and communication. This allowed ABS to better meet their customer demand and company goals.