Work Performed Summary:
Case study needed. Testing the print to PDF function to the right.
Contract Status:
Staffing Resources Deployed:
- Qty. 2 –
End User or Company entities served:
Single Customer
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Scope of Work
Work to be performed utilizing the ticketing system
- Initial triage and problem classification for incoming alerts/alarms
- Ensure proper escalation process and procedures are being followed
- Verify alerts as required by outlined process and procedures
- Update tickets with all notes and communications in the timely matter
- Ensure updates are sent to the customer in a timely manner
- Manage updates with vendor tickets information and any special notes
- Ensure ticket proper handoff procedures are followed during shift change when on-going issues span shifts.
Monitoring focus areas
Staff members are handling ticketing information that is generated by events related to Network Management or Compute and Storage Elements:
- Data Center Servers
- Data Center Attached Storage
- Local Area Network
- Wide Area Network
- Application Processes
- Hybrid Cloud Services
- Cloud Services
- Edge Devices