Staff Augmentation – Resident Engineer
Customer: M&T Bank
Location: Buffalo, New York
Date: January 15, 2020
Overview about the project
GlobalXperts Resident Engineer (GXE) for a period of six (6) months to assist and support Arista’s Customer with the implementation of data center communication infrastructure upgrade and migration to Arista data center network products and technologies on site with the customer.
Further details about the project
GlobalXperts provided a qualified resource to support Arista and their end Customer in Design and implementation for the successful deployment of Arista data center products and technologies:
1. Participate in Design: Participate in Arista design and migration planning development
2. Gather Information: Gather relevant Customer technical information for use in Arista design and migration development
3. Analyze and document the existing Customer network environment.
4. Validate and Confirm: Validation and confirmation of Customer technical information
5. Provide migration services for Customer’s data center network.
6. Provide integration services for Customer’s data center network.
7. Assist with Application deployment for Customer’s data center network.
8. Testing and troubleshooting of Customer’s data center network.
9. Assisting Customer with deployment project activities that require on-site implementation capability and day-to-day network operations activities (“NetOps”).
10. Attend Customer Meetings: Attend Customer project/progress meetings
11. Attend Arista Meetings: Attend Arista planning meetings
12. Communication: Communicate and promote Arista design and migration approaches to Customer
13. Coordinate: Coordinate required resources to carry out project task, migration, and cutover work activities successfully
High Level Services
Services Description
GXE Resource Task List
ARISTA PS Task List
Advise
Serve as customers’ go-to
resource for all matters
relating to Arista solutions
- Facilitate onsite communication as the
designated point of contact - Attend customer meetings
- Attend Arista meetings
- Coordinate communication between
Arista PS and customer - Track and document issues
- Be responsive to
communicated issues and
requirements
Deliver best practices
guidance for managing Arista
solutions.
- Communicate to customer the
information provided by Arista
- Provide best practices
guidance
Assist with identifying customer- specific requirements and provide solutions.
- Gather and document applicable requirement information from
customer and communicate such information to Arista PS
- Provide Solutions
Answer questions about Arista solutions capabilities,
features and configuration.
- Gather and document applicable customer questions and requirements
regarding Arista solutions capabilities, features and configuration. - Provide satisfactory responses regarding such questions and requirements If
unable to provide satisfactory responses, facilitate communication between Arista
PS and customer so Arista PS may provide responses
- Remote updates
- Provide responses to
questions and requirements
that are communicated to
Arista PS by the GXE
Plan
Assist customer’s team with the design and placement of Arista solutions.
- Serve as onsite communication point of contact between customer and Arista PS
- Facilitate design analysis
- Attend/Schedule customer meetings
- Attend/Schedule Arista meetings
- Complete customer specific high and low level design documentation
- Provide high and low level design template and guidance to the GXE
- Requirements analysis
- Design planning
- Mentoring the GXE on Arista PS design & delivery methods until capable
- Review and approve all high and low level documentation
Evaluate deployment scenarios.
- Gather and document applicable information from customer
- Participate in design development
- Test and validation of design
- High level design analysis
- Mentor and provide knowledge transfer to the GXE
Assist with proof-of-concept and new feature evaluation in Customer’s lab environment.
- Implement design solution
- NRFU & Validation
- Mentor/knowledge transfer to GXE
Assist with technology integration questions.
- Gather and document applicable questions from customer and facilitate the communication of such questions between customer and Arista PS
- Validate & document integration details
Migrate
Plan migration tasks.
- Participate in migration planning
- Perform migration planning and develop specific work breakdown
Optimize and migrate from existing Juniper environment to Arista infrastructure.
- Gather and document applicable migration information from customer Implement migration solution
- Remote support
Coordinate and execute cutover to production.
- Coordinate
- Implement Solution
- Track Issues
- Remote support
Maintain
Work with network teams to provide ongoing network management recommendations.
- Gather and document applicable information from customer on ongoing network management issues Communicate customer issues and questions to Arista PS
- Provide Network Management Best Practices
Provide ongoing support for customized tools and scripts developed in connection with the Services
- Gather and document applicable tool and scripting information from customer and communicate such information to Arista PS
- Escalate to ARISTA internal development team for customization & scripting needs
Assist Customer with managing licenses.
- Coordinate customer’s acquisition of the necessary licenses
Work with Customer to request new features.
- Gather and document new feature requests from customer and communicate such information to Arista PS
Facilitate discussions between Customer and product management to review roadmaps
- Communicate updates to Arista’s product road map to customer
- Provide technical and product updates
Troubleshoot
Take point on escalation issues.
- Track and management support cases and ensure proper resolution of such cases Coordinate communication of cases to Arista PS when required
Work with support to troubleshoot product issues.
- Track and management support cases and ensure proper resolution of such cases Coordinate communication of cases to Arista PS when required
- Remote support in complex & escalated scenarios
Train
Provide on-site assistance for knowledge transfer with operation personnel.
- Provide knowledge transfer to customer and coordinate between Arista PS where necessary
- Enable the GXE to deliver
Train Customer how to access support, knowledge base and other available services.
- Provide knowledge transfer to customer and coordinate between Arista PS where necessary
- Enable the GXE to deliver